Customer Support

No, due to health and safety regulations, and the perishable nature of items like Nolen Gur, we cannot accept returns for a simple change of mind once the product has been shipped. We only accept returns for damaged or incorrect items.

You must notify us within 48 hours of delivery by emailing our support team. Please include your order number and clear photographic evidence of the damage to initiate a refund or exchange process. [Report a damaged order to bengaltreats.in]

We provide refunds if the item is damaged or defective upon arrival. However, refunds are not granted for items that spoil or melt due to improper customer storage (e.g., failure to refrigerate Nolen Gur) or minor delays once the package is with the courier.

You have 48 hours from the time of delivery to report any issues like damage, defects, or receiving the wrong product. Claims submitted after this timeframe may be rejected due to the sensitive nature of our products.

If your refund is approved, the credit will be applied to your original method of payment, typically within 7–10 business days. This processing time can vary based on your bank or credit card company.