At Bengal Treats, we strive to bring you the finest craftsmanship of Bengal. Since each rice straw art piece is handmade and involves delicate materials like glass and natural straw, our policy is designed to ensure the safety of the product and the satisfaction of our patrons.
1. Damage During Transit (Peace of Mind Guarantee)
We take extreme care in packaging, but we understand that glass and frames are fragile. If your order arrives damaged, we will replace it free of cost.
-
Mandatory Unboxing Video: To claim a replacement for transit damage, customers must record a clear video while opening the package for the first time.
-
Reporting Window: Any damage (broken glass, cracked frame) must be reported to us via email or WhatsApp within 24 hours of delivery, along with the unboxing video and photos of the outer box.
2. Handcrafted Variations
Please note that these are 100% handmade items using natural rice straw.
-
Natural Texture: Slight variations in the golden shade of the straw, grain texture, or minor alignment differences are not considered "defects." They are the hallmarks of authentic handmade art.
-
Color Accuracy: Depending on your screen brightness and settings, the actual product colors may vary slightly from what you see on your monitor.
3. Returns & Exchanges
-
Non-Returnable: Due to the fragile nature of framed art and the high risk of damage during return transit, we do not accept returns for "change of mind" or "style preference" once the order is delivered in good condition.
-
Cancellations: You may cancel your order within 12 hours of placement, provided it has not yet been dispatched. Once dispatched, cancellations are not possible.
4. Replacement Process
Once your damage claim is verified via the unboxing video:
-
We will arrange a reverse pickup (if applicable) or ask you to dispose of the damaged piece safely.
-
A fresh replacement piece will be dispatched within 3–5 business days.
-
If the specific design is out of stock, we will offer you an alternative design of the same value or a full refund.