Handcrafted Tribal Art Terracotta Brush & Stationery Holder (9 cm)

• Special Features: Fade Resistant, Lightweight, and Unique Hand-Engraved Artwork.

• Craftsmanship: Handcrafted by National Award-Winning Artisans preserving traditional pottery heritage.

• Eco-Friendly: Made from 100% natural, biodegradable earth clay.

• Durability: Fired at high temperatures for a sturdy, long-lasting structure.

• Material: Premium Terracotta (Earthenware).

• Finish Type: Hand-painted with a rustic, matte texture.

• Care Instructions: Wipe gently with a soft, dry cloth; avoid soaking or using harsh chemicals to protect the handcrafted details.

• Height: 9 cm

• Number of Pieces: 1

• Weight: 250 grams

• Brand: Bengal Treats.

• Included Components: 1 Terracotta Character Pencil/Brush Holder.

• Country of Origin: India.

• Item Type Name: Handmade Terracotta Desk Organizer.

• Usage: Ideal for Office Desks, Study Tables, or Art Studios.

We take immense pride in the artistry of our Handcrafted Terracotta items. Because these clay pieces are delicate and intricately handcrafted, we take extra steps to ensure they arrive at your doorstep in pristine condition, ready to adorn your home.

1. Order Processing & Dispatch

• Artisanal Handling: Each terracotta piece undergoes a final quality check before being prepared for shipment.

• Processing Time: We aim to process and dispatch all craft orders within 48–72 hours of order confirmation.

• Secure Packaging: Unlike food items, our terracotta crafts require specialized "Shock-Proof" packaging.

• Layered Protection: We use multiple layers of bubble wrap, edge protectors, and sturdy corrugated boxes to prevent any damage to the delicate clay structures during transit.

2. All-India Delivery & Estimated Transit Time

• Serviceable Areas: We deliver our traditional handicrafts to all serviceable pin codes across India.

• Careful Handling: To ensure your art piece is handled with care by our premium courier partners, please allow the following timelines:

  • Metro Cities & Regional Hubs: Typically 4–6 business days after dispatch.

  • All Other Locations: Typically 6–8 business days after dispatch.

3. Shipping Charges

• Pincode & Volume Based: Shipping charges are calculated dynamically at checkout based on your pin code and the volumetric weight of the terracotta item.

• Fair Pricing: This ensures you receive the fairest shipping rate for a fragile, handcrafted item.

4. Delivery Tracking & Inspection

• Real-Time Updates: You will receive a confirmation email with a dedicated tracking ID as soon as your terracotta artwork is dispatched.

• Safe Arrival Guarantee: We recommend filming a short "unboxing video" when you receive your package.

• Replacement Support: In the rare event of transit damage to the clay structure, this video helps us process a replacement for you immediately.

At Bengal Treats, we strive to bring you the finest craftsmanship of Bengal. Since each terracotta piece is handmade and involves delicate, natural clay materials, our policy is designed to ensure the safety of the product and the satisfaction of our patrons.

1. Damage During Transit (Peace of Mind Guarantee)

We take extreme care in packaging, but we understand that fired clay and terracotta are fragile. If your order arrives damaged, we will replace it free of cost.

• Mandatory Unboxing Video: To claim a replacement for transit damage, customers must record a clear video while opening the package for the first time.

• Reporting Window: Any damage (cracks, chips, or breakage) must be reported to us via email or WhatsApp within 24 hours of delivery.

• Documentation: Reports must be accompanied by the unboxing video and photos of the outer packaging.

2. Handcrafted Variations

Please note that these are 100% handmade items using natural clay.

• Natural Texture: Slight variations in the earthy shade of the terracotta, minor surface textures, or tiny mineral spots are not considered "defects". They are the hallmarks of authentic, hand-fired artisanal pottery.

• Artistic Differences: As each tribal motif is hand-engraved and painted, minor differences in line work or symmetry compared to the website images are expected.

• Color Accuracy: Depending on your screen brightness and settings, actual product colors may vary slightly from what you see on your monitor.

3. Returns & Exchanges

• Non-Returnable: Due to the fragile nature of terracotta and the high risk of breakage during return transit, we do not accept returns for "change of mind" or "style preference" once the order is delivered in good condition.

• Cancellations: You may cancel your order within 12 hours of placement, provided it has not yet been dispatched. Once dispatched, cancellations are not possible.

4. Replacement Process

Once your damage claim is verified via the unboxing video:

• We will arrange a reverse pickup (if applicable) or provide instructions on how to handle the damaged piece safely.

• A fresh replacement piece will be dispatched within 3–5 business days.

• Stock Availability: If the specific handcrafted design is out of stock, we will offer you an alternative design of the same value or a full refund.

Product & Craftsmanship

• Are these holders machine-made? No, every product is 100% handcrafted by skilled artisans using traditional pottery wheels and hand-engraving techniques.

• Why does my pencil holder look slightly different from the website photo? Since these are handmade, slight variations in the "Natural Aesthetic," such as minor grain textures or hand-painted details, are expected and celebrate the item's unique character.

Shipping & Packaging

• How do you ensure the terracotta doesn’t break during delivery? We use specialized "Shock-Proof" packaging, including multiple layers of bubble wrap and sturdy corrugated boxes designed for fragile handicrafts.

• How long will it take to receive my order? Orders are dispatched within 48–72 hours. Delivery typically takes 4–6 business days for Metro cities and 6–8 business days for other locations.

• Do you ship internationally? Currently, we deliver to all serviceable pin codes across India.

Returns & Replacements

• What should I do if my vase arrives broken? You must record a clear "unboxing video" while opening the package. Report the damage via email or WhatsApp within 24 hours of delivery to claim a free replacement.

• Can I return the product if I change my mind? Due to the fragile nature of clay and the high risk of damage during return transit, we do not accept returns for "change of mind" once the item is delivered in good condition.

• Can I cancel my order? You can cancel your order within 12 hours of placement, provided it hasn't been dispatched.

Care & Maintenance

• How do I clean my terracotta product? To preserve the paint and natural texture, simply wipe it with a soft, dry cloth. Avoid using water or harsh chemical cleaners on the exterior.

• Is the paint fade-resistant? Yes, our artisans use high-quality finishes to ensure the tribal designs remain vibrant and fade-resistant over time.