Handcrafted Tribal Art Terracotta Garden Planter (11 cm) - 2 pcs

• Special Features: Fade Resistant, Lightweight, and Unique Hand-Engraved & Painted Design.

• Craftsmanship: Handcrafted by National Award-Winning Artisans using traditional pottery techniques.

• Eco-Friendly: Crafted from 100% natural, biodegradable clay.

• Durability: High-heat fired for a durable, long-lasting structure suitable for plants.

• Material: Premium Terracotta (Clay, Earthenware).

• Finish Type: Hand-painted with a rustic, matte texture.

• Care Instructions: Wipe the exterior gently with a soft, dry cloth; avoid harsh chemicals to preserve the hand-painted art.

• Height: 11 cm.

• Item Dimensions (D x W x H): 11 x 12 x 13 Centimeters.

• Weight: 355 grams (each)

• Number of Pieces: 2.

• Brand: Bengal Treats.

• Included Components: 2 Terracotta Planter.

• Country of Origin: India.

• Item Type Name: Handmade Terracotta Pots and Planter for Plants.

• Usage: Ideal for Indoor & Outdoor gardening (Tabletop, Balcony, Living Room).

We take immense pride in the artistry of our Handcrafted Terracotta items. Because these clay pieces are delicate and intricately handcrafted, we take extra steps to ensure they arrive at your doorstep in pristine condition, ready to adorn your home.

1. Order Processing & Dispatch

• Artisanal Handling: Each terracotta piece undergoes a final quality check before being prepared for shipment.

• Processing Time: We aim to process and dispatch all craft orders within 48–72 hours of order confirmation.

• Secure Packaging: Unlike food items, our terracotta crafts require specialized "Shock-Proof" packaging.

• Layered Protection: We use multiple layers of bubble wrap, edge protectors, and sturdy corrugated boxes to prevent any damage to the delicate clay structures during transit.

2. All-India Delivery & Estimated Transit Time

• Serviceable Areas: We deliver our traditional handicrafts to all serviceable pin codes across India.

• Careful Handling: To ensure your art piece is handled with care by our premium courier partners, please allow the following timelines:

  • Metro Cities & Regional Hubs: Typically 4–6 business days after dispatch.

  • All Other Locations: Typically 6–8 business days after dispatch.

3. Shipping Charges

• Pincode & Volume Based: Shipping charges are calculated dynamically at checkout based on your pin code and the volumetric weight of the terracotta item.

• Fair Pricing: This ensures you receive the fairest shipping rate for a fragile, handcrafted item.

4. Delivery Tracking & Inspection

• Real-Time Updates: You will receive a confirmation email with a dedicated tracking ID as soon as your terracotta artwork is dispatched.

• Safe Arrival Guarantee: We recommend filming a short "unboxing video" when you receive your package.

• Replacement Support: In the rare event of transit damage to the clay structure, this video helps us process a replacement for you immediately.

At Bengal Treats, we strive to bring you the finest craftsmanship of Bengal. Since each terracotta piece is handmade and involves delicate, natural clay materials, our policy is designed to ensure the safety of the product and the satisfaction of our patrons.

1. Damage During Transit (Peace of Mind Guarantee)

We take extreme care in packaging, but we understand that fired clay and terracotta are fragile. If your order arrives damaged, we will replace it free of cost.

• Mandatory Unboxing Video: To claim a replacement for transit damage, customers must record a clear video while opening the package for the first time.

• Reporting Window: Any damage (cracks, chips, or breakage) must be reported to us via email or WhatsApp within 24 hours of delivery.

• Documentation: Reports must be accompanied by the unboxing video and photos of the outer packaging.

2. Handcrafted Variations

Please note that these are 100% handmade items using natural clay.

• Natural Texture: Slight variations in the earthy shade of the terracotta, minor surface textures, or tiny mineral spots are not considered "defects". They are the hallmarks of authentic, hand-fired artisanal pottery.

• Artistic Differences: As each tribal motif is hand-engraved and painted, minor differences in line work or symmetry compared to the website images are expected.

• Color Accuracy: Depending on your screen brightness and settings, actual product colors may vary slightly from what you see on your monitor.

3. Returns & Exchanges

• Non-Returnable: Due to the fragile nature of terracotta and the high risk of breakage during return transit, we do not accept returns for "change of mind" or "style preference" once the order is delivered in good condition.

• Cancellations: You may cancel your order within 12 hours of placement, provided it has not yet been dispatched. Once dispatched, cancellations are not possible.

4. Replacement Process

Once your damage claim is verified via the unboxing video:

• We will arrange a reverse pickup (if applicable) or provide instructions on how to handle the damaged piece safely.

• A fresh replacement piece will be dispatched within 3–5 business days.

• Stock Availability: If the specific handcrafted design is out of stock, we will offer you an alternative design of the same value or a full refund.

Product & Usage

• Can this planter be used both indoors and outdoors? Yes, it is designed for both indoor and outdoor usage, making it perfect for tabletops, balconies, or living rooms.

• Is there a drainage hole at the bottom? Standard terracotta planters are designed to be breathable; however, for specific plant health, these are high-heat fired to be durable enough for direct planting.

• What kind of plants are best suited for this 10 cm planter? It is ideal for small indoor plants, succulents, or decorative greenery like the Pilea peperomioides.

• Will the hand-painted design wash off when I water my plants? No, the planter features a fade-resistant, hand-painted design that is built to last.

Craftsmanship & Quality

• Who makes these planters? Each planter is handcrafted by National Award-Winning Artisans using traditional pottery techniques.

• Why are there slight variations in the color and engraving? Since every piece is individually hand-engraved and painted, minor variations are a hallmark of authentic, unique artisanal craftsmanship.

• Is the material eco-friendly? Yes, it is made from 100% natural, biodegradable clay, ensuring a sustainable choice for your home.

Care & Maintenance

• How do I clean the exterior of the planter? Wipe the exterior gently with a soft, dry cloth; avoid using harsh chemicals to protect the hand-painted tribal art.

• How heavy is the planter? The item weight is approximately 355 grams, making it lightweight yet sturdy for display.