Natural Terracotta Foot & Body Scrubber - 2 pcs

• Special Features: Highly porous exfoliating surface, lightweight, and mold-resistant natural clay.

• Craftsmanship: Hand-textured by National Award-Winning Artisans using ancient kiln-firing techniques.

• Eco-Friendly: Crafted from 100% natural, biodegradable earth clay with zero plastic or synthetic fibers.

• Durability: High-heat fired to remain sturdy and effective even after repeated use in water.

• Material: Premium Terracotta (Kiln-fired Earthenware).

• Finish Type: Naturally abrasive porous texture with a smooth-finished handle.

• Care Instructions: Rinse thoroughly after each use and hang or place in a dry area; periodically sun-dry to maintain hygiene.

• Height: 13 cm

• Number of Pieces: 2

• Weight: 200 grams each

• Brand: Bengal Treats.

• Included Components: 2 Terracotta Body Scrubber.

• Country of Origin: India.

• Item Type Name: Handmade Terracotta Pumice Stone / Skin Scrubber.

• Usage: Ideal for exfoliating heels, elbows, and rough skin patches.

We take immense pride in the artistry of our Handcrafted Terracotta items. Because these clay pieces are delicate and intricately handcrafted, we take extra steps to ensure they arrive at your doorstep in pristine condition, ready to adorn your home.

1. Order Processing & Dispatch

• Artisanal Handling: Each terracotta piece undergoes a final quality check before being prepared for shipment.

• Processing Time: We aim to process and dispatch all craft orders within 48–72 hours of order confirmation.

• Secure Packaging: Unlike food items, our terracotta crafts require specialized "Shock-Proof" packaging.

• Layered Protection: We use multiple layers of bubble wrap, edge protectors, and sturdy corrugated boxes to prevent any damage to the delicate clay structures during transit.

2. All-India Delivery & Estimated Transit Time

• Serviceable Areas: We deliver our traditional handicrafts to all serviceable pin codes across India.

• Careful Handling: To ensure your art piece is handled with care by our premium courier partners, please allow the following timelines:

  • Metro Cities & Regional Hubs: Typically 4–6 business days after dispatch.

  • All Other Locations: Typically 6–8 business days after dispatch.

3. Shipping Charges

• Pincode & Volume Based: Shipping charges are calculated dynamically at checkout based on your pin code and the volumetric weight of the terracotta item.

• Fair Pricing: This ensures you receive the fairest shipping rate for a fragile, handcrafted item.

4. Delivery Tracking & Inspection

• Real-Time Updates: You will receive a confirmation email with a dedicated tracking ID as soon as your terracotta artwork is dispatched.

• Safe Arrival Guarantee: We recommend filming a short "unboxing video" when you receive your package.

• Replacement Support: In the rare event of transit damage to the clay structure, this video helps us process a replacement for you immediately.

At Bengal Treats, we strive to bring you the finest craftsmanship of Bengal. Since each terracotta piece is handmade and involves delicate, natural clay materials, our policy is designed to ensure the safety of the product and the satisfaction of our patrons.

1. Damage During Transit (Peace of Mind Guarantee)

We take extreme care in packaging, but we understand that fired clay and terracotta are fragile. If your order arrives damaged, we will replace it free of cost.

• Mandatory Unboxing Video: To claim a replacement for transit damage, customers must record a clear video while opening the package for the first time.

• Reporting Window: Any damage (cracks, chips, or breakage) must be reported to us via email or WhatsApp within 24 hours of delivery.

• Documentation: Reports must be accompanied by the unboxing video and photos of the outer packaging.

2. Handcrafted Variations

Please note that these are 100% handmade items using natural clay.

• Natural Texture: Slight variations in the earthy shade of the terracotta, minor surface textures, or tiny mineral spots are not considered "defects". They are the hallmarks of authentic, hand-fired artisanal pottery.

• Artistic Differences: As each tribal motif is hand-engraved and painted, minor differences in line work or symmetry compared to the website images are expected.

• Color Accuracy: Depending on your screen brightness and settings, actual product colors may vary slightly from what you see on your monitor.

3. Returns & Exchanges

• Non-Returnable: Due to the fragile nature of terracotta and the high risk of breakage during return transit, we do not accept returns for "change of mind" or "style preference" once the order is delivered in good condition.

• Cancellations: You may cancel your order within 12 hours of placement, provided it has not yet been dispatched. Once dispatched, cancellations are not possible.

4. Replacement Process

Once your damage claim is verified via the unboxing video:

• We will arrange a reverse pickup (if applicable) or provide instructions on how to handle the damaged piece safely.

• A fresh replacement piece will be dispatched within 3–5 business days.

• Stock Availability: If the specific handcrafted design is out of stock, we will offer you an alternative design of the same value or a full refund.

Product & Usage

• How do I use this terracotta scrubber? Wet the scrubber and your skin; gently rub the porous head in circular motions over rough areas like heels, elbows, or knees to exfoliate dead skin.

• Is it better than a synthetic pumice stone? Yes, it is a 100% natural, plastic-free alternative that uses kiln-fired earth to provide a superior, long-lasting abrasive surface.

• Can I use it on my face? This scrubber is specifically designed for tougher skin areas like the feet and body; it may be too abrasive for the delicate skin on your face.

• Does the handle offer a good grip when wet? The scrubber features an ergonomic smooth handle designed for a comfortable and secure grip even in soapy conditions.

Craftsmanship & Quality

• Is it handmade? Every scrubber is hand-formed and hand-textured by National Award-Winning Artisans preserving ancient Indian pottery traditions.

• What makes the texture so effective? The head is specially fired to create a highly porous, naturally abrasive surface that mimics the exfoliating properties of a pumice stone.

• Is it eco-friendly? Absolutely; it is made from 100% natural, biodegradable clay with no synthetic fibers or chemicals.

Care & Maintenance

• How do I clean the scrubber after use? Rinse it thoroughly under running water to remove skin cells and soap residue.

• How should I store it to keep it hygienic? Place or hang the scrubber in a well-ventilated, dry area; we recommend periodically sun-drying it to keep it fresh and mold-free.

• Will it break if I drop it? While high-heat firing makes it sturdy and durable, it is still made of natural clay and may crack or break if dropped on a hard surface like a bathroom floor.